Terms & Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog,
and click on any items that you wish to buy and put them into
the shopping cart. After you have finished your selection, click
on "Order" and you will be asked for a few details
that we need to be able to satisfy the order.
We accept credit card payment. Prices are quoted in £
Sterling and will be converted by your credit card to your
own currency. We accept all major credit cards. You may also
send your credit card information via phone or over the Internet.
Tax Charges
All prices are inclusive of VAT at 17.5%.
Credit Card Security
All credit card numbers are encrypted in the software when
the order is placed using 128 bit encryption. They are only
decrypted after they reach our computer. They are not held
in clear text on any web site.
Guarantee
We guarantee your satisfaction. At LucyQ Designs we are dedicated
to giving our customers the best service possible.
Reaching Us
If you need to reach us, please call us on 01244 380842 or
write to us at LucyQ Designs, 49 Caughall Road, Upton, Chester,
CH2 1LR
Privacy Policy
LucyQ Designs do not disclose buyers' information to third
parties. Cookies are used on this shopping site to keep track
of the contents of your shopping cart once you have selected
an item, to store delivery addresses if the address book is
used and to store your details if you select the 'Remember
Me' Option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery
purposes
Website Errors
We take great care to ensure the information and prices on
this website are accurate and current. In the unlikely event
that a website error affects your order, we will contact you
before we process your order to discuss the matter. If you
discover any errors after we have processed your order, you
are of course welcome to cancel your order. This does not
affect your statutory rights as a consumer.
Complaints Procedure
We are confident that you will be happy with our service.
If anything is not right, please call us on 0844 800 2060
during office hours, We will do everything we can to quickly
resolve the matter to your complete satisfaction.
Cancellations and Alterations
If you wish to cancel or change your order in any way, please
call us on 01244 380842 (during office hours). We advise you
to call us immediately between 9am and 5pm, to stand the best
chance of catching us before your order is processed. If you
contact us before your order has been processed, we will be
happy to alter or cancel it with no problems.
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