All delivery & returns information can be found below including return address, delivery time from order to the time it arrives.

Delivery

Every product displayed should be delivered within 1 week of the order. All orders will be dispatched by Royal Mail Special Delivery and will be fully insured.

All deliveries within the UK are free if the consumer spends £50 or more on Lucy Quartermaine Jewellery.

We deliver to anywhere in the World, but please note that delivery charges may vary.

box group

Returns

Items purchased from Lucy Quartermaine are covered by our 30-day money back guarantee.  If you are not happy with your item you have 30 days to return it for a full money back refund.
Items that are returned must be new and unused, in original boxes and with all paperwork, parts and accessories.

PLEASE NOTE THAT ALL SALE ITEMS ARE NON REFUNDABLE

If you would like to return your items, please send to the following address

Lucy Quartermaine
49 Caughall Road
Upton
Chester
CH2 1LR

New and unused means that there are no scratches, marks, blemishes on the item; there are no signs of wear on the product; and the product must not be altered in any way.

The item is your responsibility until it has reached us. We recommend that you send the item using a recorded delivery service that insures you for the value of the item.